Securus is a telephone company with a unique business model. They do not serve the average population. You cannot contract them to put a phone in your house or to service your cell phone. No, they only provide services to prisons. If an inmate wants to make a phone, she has to got through Securus is that company has a contract to service that prison. Same goes for anyone who wants to call the prisoner from the outside.
You would think a company would take advantage of the situation. Since the prisoner has no choice, you could easily raise prices to an obscene level to rake in millions of dollars. And many of these prison telephone companies do just that. But Securus is different and they finally have cold, hard proof.
Securus just got themselves an A+ rating from the Better Business Bureau for customer service and satisfaction. They take their telecommunications services incredibly seriously and treat all of their customers well, prisoners and civilians alike. If a customer has a concern, they can call the largest customer service call center in the industry. The 220-seat center can take up to 2.5 million calls per month. That volume doesn’t even slow them down as they answer calls within 11 seconds on average. And any complaint is usually resolved on the first call, over 99.9% of the time.
But Securus pushes even further. They have volunteered to be accredited by the Better Business Bureau. This BBB goes in to appraise every aspect of the company’s business model, from ethics to transparency to privacy to integrity. Securus even pays for the honor of being audited by the BBB and they passed with flying colors. Securus Technologies, the telecommunications company that exclusively services prisons, is now one of the country’s leading telecommunications company.